SC Short Story
In recognition of Healthcare Supply Chain Week, Inspirity Health Partners is highlighting the people whose expertise and collaboration help healthcare organizations strengthen their supply chains and support patient care.
When healthcare supply chain works well, purchase orders move, invoices match, pricing is accurate and products arrive when they are needed. Behind that seemingly seamless process is a significant amount of coordination.
Jamie, senior manager of the Procure-to-Pay (P2P) team, leads the work that helps keep those transactions moving for Inspirity Health Partners customers.
Her team loads approved contracts into the Inspirity platform, processes purchase orders and invoices, manages pricing and transaction exceptions, and provides customized price updates to keep customer systems synchronized with current contract information.
It is detailed, behind-the-scenes work with a clear objective: helping supply chain teams operate effectively so clinicians have the products they need to care for patients.
Turning contracts into realized value
Jamie’s team works closely with customer supply chain teams to help ensure products arrive on time and at contracted prices.
That includes resolving pricing discrepancies, maintaining accurate supply chain data and providing analytics and reporting that give customers greater visibility into their transactions.
“Our team helps ensure customers consistently receive their contracted pricing, allowing them to fully realize the value Inspirity delivers,” Jamie says.
The team also looks for opportunities to reduce administrative work through technology and process improvements. By making procure-to-pay processes more efficient, customers can spend less time resolving routine transactional issues and more time focused on strategic, value-added activities.
When every order matters
Jamie saw the importance of that work during the onboarding of a new Inspirity customer preparing to go live on the platform with its distributor.
Following configuration changes within the customer’s ERP system, several issues emerged when the first orders were transmitted.
Resolving the problem required coordination among the customer’s internal team and ERP consultants, Inspirity’s Procure-to-Pay team, the distributor, and EDI partners supporting both organizations.
While the teams investigated the root causes, Jamie’s team also focused on an immediate priority: making sure critical orders were not delayed. Orders that failed to transmit were triaged, and critical orders were manually entered so essential products could still arrive the following day.
Within a single day, the group identified and resolved three separate configuration issues. By the second day, orders were flowing successfully from the customer through Inspirity and on to the distributor.
The experience demonstrated the role collaboration plays in keeping supply chain operations moving — particularly when technology, processes and patient care needs intersect.
Finding better ways to work
That same problem-solving mindset extends to Jamie’s broader work.
Her team continues to explore technology solutions that simplify procure-to-pay processes, expand the transactions Inspirity can support and reduce manual work for customers.
Whether addressing a pricing exception, improving a workflow or finding a new way to process transactions, Jamie sees an opportunity to make supply chain operations easier and more reliable for the people depending on them.
Ultimately, the impact extends beyond the transaction itself. More efficient processes help supply chain teams focus their time where they can create greater value — while helping clinicians receive the products they need, when they need them.
Running with a purpose
Outside of work, Jamie enjoys running, traveling and volunteering — and, whenever possible, combining those interests.
One of her favorite races was the Indy Mini Half Marathon in Indianapolis, where runners complete a lap around the Indianapolis Motor Speedway and have the opportunity to “kiss the bricks” during the race.
Jamie also volunteers weekly with hospice patients and serves on her church’s Human Needs Committee. Next summer, she is looking forward to participating in her first mission trip.
Whether tackling miles or supply chain challenges, Jamie values opportunities to keep moving forward while making a difference for others.
